Client Care & FAQ

Guidance for your journey and the care of your intentional talismans.

Methodology Note
Rooted in classical Chinese metaphysics, our gemstone curations and blueprints serve as an energetic guide for mindful intention-setting. They are designed for spiritual support and personal empowerment, and do not substitute professional medical, legal, or financial counsel.

Pillar 1: Energetic & Physical Care Rituals

Which wrist should I wear my bracelet on?
A central principle in classical Feng Shui is: “The left receives, the right releases.” Wearing a gemstone on your left wrist is a deliberate act of absorption, drawing energy, healing, and abundance into your personal aura. The right wrist operates as an energetic conduit for projection, creating a resilient boundary against external stress.
How do I correctly wear the Pixiu wealth charm?
When worn on the left wrist, the head of the Pixiu must face outward, pointing toward your little finger. This directional placement ensures the guardian faces the external world to invite abundance and draw it back to you. We recommend gently removing the bracelet while resting or bathing to honour its energetic purity.
How should I physically care for my bracelet? Can I wear it in water?
While our natural gemstones are durable, our intentional talismans are crafted with delicate precious metals (925 Sterling Silver and solid 14K/18K gold). To preserve their brilliance and prevent natural silver tarnish, we highly recommend removing your piece before showering, swimming, or engaging in vigorous workouts. Avoid exposing your bracelet to hot water, ocean salt, chlorine, perfumes, or harsh body lotions. To maintain their everyday radiance, gently wipe the metallic elements with a soft polishing cloth.
How do I energetically cleanse and recharge my gemstones?
Bathing the stones in full moonlight is the preferred method for charging feminine and delicate stones like Moonstone and Rose Quartz. Smudging with sage or utilising the sound vibrations from a singing bowl gently clears stagnant energy. Please use direct sunlight sparingly, as excessive UV exposure can naturally fade the pigmentation of delicate silicates. Never soak your bracelets in water or harsh chemicals.
Can I wear multiple bracelets at the same time?
Absolutely. Practitioners frequently utilise “power banding” to curate specific energetic formulas. For example, wearing a calming stone on the left wrist helps maintain inner peace, while wearing a protective stone on the right wrist establishes a grounded boundary in busy professional environments.

Pillar 2: The “Energy Alignment” Guarantee

What is your return and exchange policy?
We believe your talisman must perfectly resonate with your personal frequency. Therefore, we proudly offer a 30-Day Energy Alignment Guarantee. If your piece does not align with your intentions, you may return it within 30 days of delivery for a refund or exchange.

Please contact our concierge team first; we are here to guide you through the process gracefully. Items must be returned to our London Studio in their original, uncleaned condition with all premium packaging intact. A convenient return shipping label will be available for purchase once your return request is approved. (Note: Bespoke pieces and opened botanicals/sage cannot be returned).
Can I cancel or modify my order?
Due to the swift nature of our London studio's artisan fulfilment, we operate within a precise 5-hour modification window. Please email our concierge desk immediately if you require an adjustment to your shipping details.

Note: For orders placed outside of our standard business hours, modifications are gracefully honoured based on the timestamp of your email request.

Pillar 3: Shipping, Tracking & The “Worry-Free” Journey

What are your shipping options and times?
We offer complimentary, fast-tracked shipping worldwide on all curations over £110 (approximately $140 USD). All parcels include full tracking. Delivery estimates are as follows:

UK Domestic: 3–5 business days
International: 3–10 business days
What happens if my package is lost, stolen, damaged, or delayed?
We want your experience to be entirely frictionless. We highly recommend selecting our Worry-Free Transit Protection by Seel at checkout (for a small additional fee). This premium service fully covers loss, damage, and significant delay, and is currently available for clients in: Australia (AU), Austria (AT), Belgium (BE), Canada (CA), Czech Republic (CZ), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Lithuania (LT), Netherlands (NL), New Zealand (NZ), Poland (PL), Portugal (PT), Spain (ES), United Kingdom (UK), and United States (US).
What exactly does the Worry-Free Purchase cover?
Your curation is protected against:
• Lost or stolen packages (including porch piracy or “Delivered” but not received)
• Damaged items (unusable, shattered, fractured, crushed)
• Significant transit delays

The ultimate ease: In most cases, you do not need to return the damaged item to us. Seel resolves the matter directly with swift compensation.
How do I file a claim if something goes wrong?
The process is effortless. Simply visit the Seel Resolution Centre and enter your email address and order number. Claims are processed within 48 hours.
How will I receive my refund if my claim is approved?
Seel offers swift payouts via: PayPal (multi-currency), Venmo (USD), Direct Deposit (US bank, 1–3 days), or a Tremendous virtual Visa card (global).
What about customs duties and taxes?
For our international clientele outside the UK, any customs duties, import VAT, or local taxes are the responsibility of the recipient and are not included in the initial shipping cost.

Pillar 4: Earth-Mined Authenticity & Sizing

How do I determine my correct bracelet size?
Finding your perfect energetic fit is simple. We highly recommend measuring your wrist rather than guessing, as natural gemstone beads require a precise fit for optimal contact with your aura.
The 3-Step Sizing Ritual:
  1. Measure: Wrap a soft, flexible measuring tape snugly around your wrist, just below the wrist bone.
  2. The String Method: If you don't have a tape measure, simply wrap a piece of string around your wrist, mark where it overlaps, and lay it flat against a ruler.
  3. Calculate: Add 0.5 inches (approx. 1.25 cm) to your exact wrist measurement to find your perfect, comfortable standard size.
Are your gemstones real and natural?
Unconditionally. We strictly curate ethically sourced, gem-verified natural silicates, alongside solid 14K/18K gold and 925 Sterling Silver. We never utilise dyed glass, synthetic resins, or artificial substitutes.
Why might my bracelet look slightly different from the photographs?
Because we use genuine minerals, Mother Nature makes no duplicates. Due to the natural photosensitivity of gemstones, lighting conditions, and display settings, there may be subtle variations between the imagery and your actual piece.
Are natural variations in my gemstones considered quality issues?
Every single stone features unique characteristics—distinctive textures, subtle colour gradients, and natural internal veining. These earth-born signatures are not flaws; they are the beautiful hallmarks of true mineralogy, ensuring your piece is entirely one-of-a-kind. If you have any questions regarding your piece, our concierge team is always available.
Will the size of my bracelet be exactly as listed?
All our jewellery is hand-polished and assembled by our artisans. Because of this handmade process, subtle millimetre variations in bead size may occur. This is a beautiful testament to manual craftsmanship rather than machine-made uniformity.

The Concierge Desk

Still have questions regarding your order or spiritual needs? Our London team is here to gracefully guide you.