House of Iris × Seel
Worry-Free Protection
Because your talisman’s journey should be as peaceful and protected as the energy it carries.
peace of mind, delivered
At House of Iris we want every step of owning your intentional jewellery to feel joyful and stress-free. That’s why we partner with Seel — a trusted third-party protection service — to offer our Worry-Free Purchase option at checkout.
Simply check the box and for a small additional fee your order is fully covered against loss, damage, or delay. In most cases you won’t even need to return the item — Seel looks after you directly so you can focus on connecting with your new talisman instead of logistics.
Where is Worry-Free Purchase available?
Currently available for customers in the following countries / regions:
🇦🇺 Australia
🇦🇹 Austria
🇧🇪 Belgium
🇨🇦 Canada
🇨🇿 Czech Republic
🇫🇷 France
🇩🇪 Germany
🇬🇷 Greece
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇱🇹 Lithuania
🇳🇱 Netherlands
🇳🇿 New Zealand
🇵🇱 Poland
🇵🇹 Portugal
🇪🇸 Spain
🇬🇧 United Kingdom
🇺🇸 United States
What does it cover?
Lost or Stolen
- Tracking says “Delivered” but nothing arrived
- Package stolen (including porch piracy)
- Not received after 30 days
Damaged
Covered if the jewellery arrives unusable — clearly fractured, shattered, bent (if not bendable), or crushed.
Delayed
- US: 10 days after fulfilment
- All other countries: 30 days after fulfilment
How do I file a claim?
Click the “Report an Issue” link in the Seel policy email you receive after purchase.
Or go directly to resolve.seel.com — enter your email and order number to begin.
A verification code will be emailed to you. Enter it to log in and submit your claim.
Seel will process your application within 48 hours. If you don’t hear back, contact us at concierge@irisfengshui.com.
What supporting documents are needed?
Damage Claims
- Clear photo(s) of carrier & product packaging
- Clear photo(s) showing the damage
- Payout up to 100% of purchase value based on usability impact
Packaging damage alone or pre-shipment defects are not covered.
Loss Claims
- Carrier marks “lost” or 30 days elapsed — no proof needed
- Shows “Delivered” but not received — Seel may request:
- Police report
- Security footage
- Carrier letter
- Written documentation from an authority or leasing office
Delay Claims
No documents needed — claims are assessed automatically from tracking data.
How will I receive my payout?
Once approved, Seel offers fast and flexible options:
PayPal
Multi-currency • Instant
Venmo
USD only • Instant
Direct Deposit
USD via US bank (ACH)
1–3 business days
Tremendous
Virtual Visa card
Great for international
Any questions about your Seel protection?
Seel-specific queries: support@seel.com Order & talisman questions: concierge@irisfengshui.com